FAQs

Q: WHERE ARE MY ITEMS COMING FROM?

Almost our products are placed at warehouse in USA ( jewelry, ornament..), some of our items are located in China ( All over print clothing, sweatshirt, blanket..), so it will take some time to ship from China.

Q: HOW CAN I MODIFY MY ORDER?

  • We only allow order modification within 3 hours since payment.
  • If you cannot connect to our ticket system above, please email to our support email: CS@Friday89.com

Q: CAN I RECEIVE MY ORDER IN MY COUNTRY?

We only support shipping in the US. and EU, AUS

Q: HOW CAN I TRACK MY ORDER?

  • We provide tracking numbers for all orders.
  • It may take up to 5 - 8 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
  • You can track your order via below link: https://17track.net 

Q: WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

Because our products are designer and unique, we only return or replace your order in one of those requests below:

  • The products have been crashed or damaged.
  • The bracelet quality is not good or not the same as pictures on our website.
  • Different design or size from your order.

Q: WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

  • Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
  • Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
  • You can find the attached pictures for example:
  • Picture of the shipping label
  • Picture of product SKU
  • Picture of the product and the error you found out (material flawed, different design, different size)

Q. What payment methods do you accept?

Now we only accept Paypal payment method & Visa Master Card, other payment methods are temporarily not available.